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A perfect retreat...

Your Visit

Thank you for making a space in your life for us.

So we can make your experience with us special and complete we would ask that you follow the rules of etiqutte:

Please join us 15 minutes before your treatment for time to complete your consultation form.

For the benefit of all our guests we like to keep our appointments prompt, and your late arrival may mean that we are unable to spend as much time with you as we would wish.

Leave the outside world behind - we ask that you leave your mobile phones switched off at all times to ensure that you receive the maximum rest and relaxation from your time with us.

We want to make you look and feel as young as possible, if you are under 16 you will not need our help.

A charge of £10 per person is applicable, for non residents, if you would like to use the pool facilities, for all guests having treatments over £60 per person these are included.

Opening Hours - Lavender Spa

Monday - Sunday 10.00 – 18:00

If you have any special requests for treatments outside of these hours please contact the spa.

Pool and Gym Facilities opening hours

Monday - Friday 7.00 - 21.00
Saturday & Sunday 7.00 - 19.00

Last entry to the pool and gym facilities is 1 hour before closing.

Dress

We think you are beautiful but ask that in the wet areas and for treatments you wear appropriate clothing such as your swimming costume; your therapist can help with selecting the right attire for treatments.

Treatment bookings

Credit card details are required to secure your booking, however be assured that no payment will be taken unless a cancellation is made within 24hrs of your appointment. However, this may be waived if you reschedule your appointment within 4 weeks of cancellation.

Group bookings

We hope you will bring some friends to experience The Spa. To confirm your booking we will require credit card details to confirm. Please be assured that no payment will be taken unless a cancellation is made within 24hrs of your appointment.

We invite you to create your own spa experience, so if you would like any special essentials like a glass of bubbly or birthday cake we will be delighted to discuss how to make your day even more special.

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Health Conditions
The Lavender Spa kindly ask that you advise us of any health conditions, allergies or injuries which could affect your choice of treatment when making your reservation with us.

Please note that we advise that you use the facilities prior to any of our Lava Shell or Hot Stone treatments, as it is recommended not to use hot areas after such treatments.

If you are pregnant please advise us at the time of booking, there are some treatments which are not recommended, your therapist will discuss this with you to ensure the correct treatments are booked prior to arrival.