Thank you for making a space in your life for us.
So we can make your experience with us special and complete we would ask that you follow the rules of etiquette:
Please join us 15 minutes before your treatment for time to complete your consultation form.
For the benefit of all our guests we like to keep our appointments prompt, and your late arrival may mean that we are unable to spend as much time with you as we would wish.
Leave the outside world behind - we ask that you leave your mobile phones switched off at all times to ensure that you receive the maximum rest and relaxation from your time with us.
We want to make you look and feel as young as possible, if you are under 16 you will not need our help.
A charge of £15 per person is applicable, for non residents, if you would like to use the pool facilities from 10am to 4pm only. Children under 5 years are free and 6 to 15 years are £10.
Opening Hours - Lavender SpaMonday - Sunday 10.00 – 18:00
We recommend that you book your Spa treatment in advance of your stay.
Pool and Gym Facilities opening hoursMonday - Friday 7.00 - 21.00
Saturday & Sunday 7.00 - 19.00
Last entry to the pool and gym facilities is 1 hour before closing.
Please note: Pool and Gym facilities are not staffed.
DressWe think you are beautiful but ask that in the wet areas and for treatments you wear appropriate clothing such as your swimming costume; your therapist can help with selecting the right attire for treatments.
Group bookings We hope you will bring some friends to experience The Spa. Credit/Debit card details are required to secure bookings.
For groups of 5 or more guests full payment is required 7 days prior to appointment date, this is non-refundable once paid.
We require Credit/Debit card details to secure any bookings
Cancellation within 72 hours of reservation date will incur a 50% charge of the total amount of the treatments booked
Cancellation within 48 hours of reservation date will incur a charge of the full amount of the treatments booked.
We invite you to create your own spa experience, so if you would like any special essentials like a glass of bubbly or birthday cake we will be delighted to discuss how to make your day even more special.
The Lavender Spa kindly ask that you advise us of any health conditions, allergies or injuries which could affect your choice of treatment when making your reservation with us.
Please note that we advise that you use the pool facilities prior to any of our Lava Shell or Hot Stone treatments, as it is recommended not to use hot areas after such treatments.
If you are pregnant please advise us at the time of booking, there are some treatments which are not recommended, your therapist will discuss this with you to ensure the correct treatments are booked prior to arrival.