Spa Frequently Asked Questions
Atholl Palace Hotel
Does The Lavender Spa provide towels?
Yes, The Lavender Spa provides towels, shampoo, conditioner and shower gel
What facilities are available at The Lavender Spa?
The Lavender Spa has the following facilities:
Swimming Pool, Jacuzzi, Plunge Pool, Steam Room, Separate gents & ladies changing rooms, Toilets, Showers, Shower gel, shampoo, conditioner, Hairdryers, Lockers – you will require a £1 coin for the lockers, Towels are available from the main reception desk
What time is The Lavender Spa Swimming Pool Open until?
The pool and gym facilities are open as follows:
Monday & Tuesday 7am – 9pm
Wednesday, Saturday & Sunday 7am – 7pm
Thursday & Friday 7am – 9pm
What attire do I need to bring to The Lavender Spa?
In the wet areas you are required to wear swimwear and in the Gym you are required to wear appropriate gym attire
Are the pool facilities staffed in The Atholl Palace Hotel?
The pool facilities in The Atholl Palace are not staffed
The swimming pool in The Atholl Palace Hotel is 1.2 metres deep throughout its entire length, there is no deep or shallow end. The pool is approximately 11 metres in length and 5 metres wide.
What temperature is the pool and Jacuzzi in The Atholl Palace Hotel?
The temperature of the swimming pool is approximately 29ºC and temperature of the Jacuzzi is approximately 40ºC.
Are there any age restrictions in the swimming pool in The Atholl Palace Hotel?
The age restrictions are as follows: Over 16’s – no restriction, Under 16’s – must be accompanied by an adult and cannot use the thermal facilities (Jacuzzi, steam room or plunge pool) Children under 5 and those who cannot swim must be accompanied in the water by an adult
Can I use the pool facilities at Atholl Palace as a non-resident?
The pool facilities are available for non-residents from 10am-4pm and cost £15 per adult and £10 per child. Under 5’s are free. We advise calling in advance to ensure we can accommodate non-residents.
Is there a limit to how many guests are allowed in the Lavender Spa facilities?
For health and safety reasons we cannot allow more than 27 guests in the pool facilities at any one time. During busy periods we may restrict your time in the facilities to a 1 hour session.
Yes, Lavender Spa offers a wide range of treatments, the full list can be found HERE, We advise booking your treatment in advance to avoid disappointment
What time are treatments available in The Lavender Spa?
The Lavender Spa is open for treatments from 10am – 6pm Tuesday to Saturday.
Do I need to pay a deposit for my spa treatment in The Lavender Spa?
Lavender Spa requires a non-refundable deposit of £10 per person upon booking your treatment. Groups of five guests or more are required to pay in full 7 days prior to the treatment date.
What types of payment are accepted in The Lavender Spa?
Lavender Spa accepts, cash, all types of credit and debit cards, apple pay and, if resident in the hotel, room charge.
Can I use my mobile phone in The Lavender Spa?
For the privacy and comfort of other guests we request that mobile phones are stored in lockers during your visit to The Lavender Spa, this applies to the pool facilities as well as treatment areas.
Does The Lavender Spa operate a cancellation policy?
The Lavender Spa requires credit/debit card details to secure bookings.
Should you cancel within 72 hours of your treatment there will be no charge, cancellation within 48 hours will incur a charge of 50% of the total treatment cost. Cancellation within 24 hours of the booking will a charge of the full amount of the treatment/s booked.