Spa Frequently Asked Questions
Atholl Palace Hotel
Pool Facilities
Does The Lavender Spa provide towels?
Yes, The Lavender Spa provides towels, shampoo, conditioner and shower gel
What facilities are available at The Lavender Spa?
The Lavender Spa has the following facilities:
Swimming Pool, Jacuzzi, Steam Room, Separate gents & ladies changing rooms, Toilets, Showers, Shower gel, shampoo, conditioner, Hairdryers, Lockers – you will require a £1 coin for the lockers.
What time is The Lavender Spa Swimming Pool Open until?
The pool and gym facilities are open as follows:
Monday – Friday 7am – 9pm (last entry 1 hour before closing)
Saturday & Sunday 7am – 7pm (last entry 1 hour before closing)
What attire do I need to bring to The Lavender Spa?
In the wet areas you are required to wear swimwear and in the Gym you are required to wear appropriate gym attire
Are the pool facilities staffed in The Atholl Palace Hotel?
The pool facilities in The Atholl Palace are not staffed
How deep is the swimming pool in The Atholl Palace Hotel?
The swimming pool in The Atholl Palace Hotel is 1.2 metres deep throughout its entire length, there is no deep or shallow end. The pool is approximately 11 metres in length and 5 metres wide.
What temperature is the pool and Jacuzzi in The Atholl Palace Hotel?
The temperature of the swimming pool is approximately 29ºC and temperature of the Jacuzzi is approximately 40ºC.
Are there any age restrictions in the swimming pool in The Atholl Palace Hotel?
The age restrictions are as follows: Over 16’s – no restriction, Under 16’s – must be accompanied by an adult and cannot use the thermal facilities (Jacuzzi or steam room) Children under 5 and those who cannot swim must be accompanied in the water by an adult
Can I use the pool facilities at Atholl Palace as a non-resident?
The pool facilities are available for non-residents from 10am-4pm and cost £15 per adult and £10 per child. Under 5’s are free. We advise calling in advance to ensure we can accommodate non-residents.
Is there a limit to how many guests are allowed in the Lavender Spa facilities?
For health and safety reasons we cannot allow more than 27 guests in the pool facilities at any one time. During busy periods we may restrict your time in the facilities to a 1 hour session.
Treatment Area
Are treatments available in The Lavender Spa?
Yes, Lavender Spa offers a wide range of treatments, the full list can be found HERE, We advise booking your treatment in advance to avoid disappointment
What time are treatments available in The Lavender Spa?
The Lavender Spa is open 7 days a week for treatments from 10am – 6pm.
What types of payment are accepted in The Lavender Spa?
Lavender Spa accepts, cash, all types of credit and debit cards, apple pay and, if resident in the hotel, room charge.
Can I use my mobile phone in The Lavender Spa?
For the privacy and comfort of other guests we request that mobile phones are stored in lockers during your visit to The Lavender Spa, this applies to the pool facilities as well as treatment areas.
Does The Lavender Spa operate a cancellation policy?
The Lavender Spa requires credit/debit card details to secure bookings.
If you cancel within 72hrs of arrival you will be charged 50% of your booking, if you cancel within 48hrs of arrival you will be charged full amount. Charges will be taken at time of cancellation.