Spa Frequently Asked Questions
Atholl Palace Hotel
What are your opening hours?
The Lavender Spa is open for treatments 10am – 6pm, 7 days a week. The pool & leisure facilities are open from 7am – 9pm Monday to Friday and 7am – 7pm Saturday & Sunday.
What leisure facilities do you offer?
We have a swimming pool, Jacuzzi, Tepidarium, Steam Room and Gym. We also offer our 50 acre estate including glorious gardens, 9-hole pitch ‘n’ putt, putting green, 4 championship tennis courts and our very own museum.
Do you provide towels at the pool?
Yes, towels are provided on poolside, lockers in the leisure area require a £1 coin. We advise you not to wear slippers from the bedrooms in the spa area as they can be slippery on the floor.
Do I need to book spa treatments in advance?
Yes, we always advise booking in advance to avoid disappointment. You can book HERE.
Do I need to arrive earlier than my appointment time?
We ask that our Lavender Spa guests arrive 10 minutes prior to their appointment time to allow time to fill in a consultation form.
I have a medical condition; can I book a treatment?
We always advise discussing any medical conditions with our therapists who can recommend a suitable treatment for you.
You may require a doctors letter to be able to have treatments with certain medical conditions.
Are there age restrictions on any of the treatments?
We cannot carry out treatments on guests under the age of 16 years old.
Can I use the pool facilities if I am having a treatment?
The use of our pool facilities is included if you are a guest of Atholl Palace Hotel and Lodges or if you have booked one of our relax and pamper days excluding Pamper at the Palace. Non-residents can use our pool facilities for £20.00 per adult, £10.00 for children aged 5–16 years old, under 5’s are free. We would advise guests wishing to use the pool to do so prior to having their treatment.
What attire do I need to bring for the leisure facilities?
In the wet areas you are required to wear swimwear and in the Gym you are required to wear appropriate gym attire.
Are the pool facilities staffed in Atholl Palace Hotel?
The pool facilities in The Atholl Palace are not staffed.
How deep is the swimming pool?
The swimming pool in The Atholl Palace Hotel is 1.2 metres deep throughout its entire length, there is no deep or shallow end. The pool is approximately 11 metres in length and 5 metres wide.
What temperature is the pool and jacuzzi?
The temperature of the swimming pool is approximately 29ºC and temperature of the jacuzzi is approximately 40ºC.
Is there a limit to how many guests are allowed in the pool facilities?
For health and safety reasons we cannot allow more than 27 guests in the pool facilities at any one time. During busy periods we may restrict your time in the facilities to a 1 hour session.
Can I use my mobile phone in Lavender Spa?
For the privacy and comfort of other guests we request that mobile phones are stored in lockers during your visit to The Lavender Spa, this applies to the pool facilities as well as treatment areas.
Does the Lavender Spa operate a cancellation policy?
We require Credit/Debit card details to secure any bookings. Cancellation within 48 hours of reservation date will incur a charge of the full amount of the treatments booked.