General Questions

What time can I check in and what time is check out?

Check in at Atholl Palace is from 3.30pm and check out is up until 11am

What time is reception open until? Can I check in after it has closed?

Atholl Palace Hotel Reception is open until 11pm. The Night Porter will be able to assist with late check-in

Is there somewhere I can store my luggage?

Yes, Atholl Palace has a room you can store your luggage in prior to check-in or after check-out

Does Atholl Palace have accessible rooms?

Yes, Atholl Palace has accessible rooms, please let our reception know of your additional requirements and we can recommend the appropriate room for you

Does Atholl Palace have an elevator?

Yes, The Atholl Palace has one elevator which services from the lower ground floor to the 3^rd floor, there are rooms on split levels and above the 3^rd floor which are only accessible by stairs

Does Atholl Palace have a concierge?

No, Atholl Palace does not have a dedicated concierge, if you require any assistance, please let our reception desk know

Does Atholl Palace allow pets?

Atholl Palace Hotel does not allow pets in the hotel, other than service animals.  Our self-catering lodges can accommodate dogs for a small fee

Does Atholl Palace have a laundry service?

Yes, Atholl Palace Hotel has a self-service guest laundry on the lower ground level, detergent is available to purchase from the reception desk. The guest laundry is equipped with Washing Machines, Tumble Driers and Irons & Ironing Boards. *Guests use this facility at their own risk

Is the Atholl Palace Hotel air conditioned?

Atholl Palace is not air conditioned

What time is the Stag’s Head Bar open until?

The Stag’s Head Bar is open from 11am-11pm, however, when there is live music the bar is open until midnight

What leisure facilities do you offer?

The Atholl Palace has the following leisure facilities available for guests: Pitch ‘n’ putt, Putting Green Museum, Snooker Table, Pool Table, Guest Laundry, Swimming Pool, Steam Room, Spa Pool, and Lavender Spa treatment rooms – advance booking is highly recommended

What facilities are provided in the rooms at Atholl Palace?

The following facilities are available in our guest rooms: Hairdryer, Tea & Coffee making facilities, Iron & Ironing Board, LED TV, Telephone, Private bathroom

Can I request a walk-in shower or bath?

Yes, you can certainly request a walk-in shower or a bath when booking with us at Atholl Palace and we shall endeavour where possible to accommodate your requests.

Is the hotel family friendly?

Atholl Palace is ideal for families, we have a range of family rooms which can sleep up to 5 guests, with various layouts and some even have bunk beds! Atholl Palace also offers self-catering lodges which are perfect for a family getaway. There is a baby room with bottle warming facilities on the 3^rd floor and there is an on-site guest laundry. Children’s menu is available in the Stag’s Head Bar and Verandah Restaurant and there is a wide range of family-friendly activities in and around the Atholl Palace Hotel.

Why is the water sometimes brown in Atholl Palace Hotel?

During periods of heavy rain, the water from the taps can sometimes be coloured brown, this is not harmful, the colouring comes from peat, our water is independently tested every month, it is safe to drink and safe for bathing in.  You can find information on our environmental policy HERE.

How do I get to the hotel?

Our Location

By Car: Postcode PH16 5LX for sat nav directions

By Public Transport: Arrive at Pitlochry train or bus station, from there the Atholl Palace is walking distance, approximately 15 minutes, or taxi is 5 minutes – pre-booking is essential for taxis.

Is there a car hire facility near The Atholl Palace?

The nearest car hire facility to The Atholl Palace Hotel is situated at Dundarach Hotel a short walk from the Atholl Palace. 

Does the Atholl Palace Hotel have a car park?

The Atholl Palace Hotel has a large car park which offers free parking for guests

Which airport is closest to the hotel?

Edinburgh Airport is approximately 75 minutes from Atholl Palace and Glasgow Airport around 80 minutes

What payment methods do you accept?

Atholl Palace accepts all forms of credit and debit cards, Apple Pay and cash

What is pre-authorisation and why is it needed?

Upon checking in at Atholl Palace you will be asked to pre-authorise a credit/debit card to enable you to make charges to your room account.  This means a hold of £1 will be placed on the credit/debit card

Can I make changes to my booking with Atholl Palace?

Changes can be made to flexible rates as no payment is taken prior to arrival. Changes are possible on prepaid reservations subject to availability

Can I buy a gift voucher for Atholl Palace?

Gift vouchers for Atholl Palace Hotel are available on our website www.athollpalace.com and can be purchased for a monetary amount, accommodation or dining.  Lavender Spa vouchers can be purchased by contacting the Spa directly – lavenderspa@athollpalace.com or calling 01796 473777

What time is the restaurant open?

Opening Times for The Verandah Restaurant: Breakfast 7.30am – 10.00am, Lunch – 12.30pm – 4.00pm, Afternoon Tea 12.30pm – 4.30pm (you can take Afternoon Tea in the restaurant or relax in the lounge) and Dinner we offer two sittings – 6.00pm & 8.00pm

Is there a dress code for dinner?

There is no dress code in The Verandah Restaurant, however, most guests tend to dress smart/casual but comfortable

Do I have to book the restaurant?

We recommend booking the Verandah Restaurant, especially for dinner.  Reservations can be made by contacting our reception desk

Can Atholl Palace cater to my dietary requirements?

Atholl Palace can cater for many common dietary requirements, if your needs are more complex we advise calling us in advance to ensure Chef can cater to your needs.

Does the bar in Atholl Palace serve food?

The Stag’s Head Bar serves food from 12.30pm-9.00pm, ranging from bar snacks to main meals.  There is also a selection of crisps, peanuts and chocolate available.

If you have not found an answer to your question Contact Us.